Política de reembolso
Return and Refund Policy for BackwardsNYC:
Thank you for shopping at BackwardsNYC. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have outlined our return and refund policy below to ensure a smooth and hassle-free experience.
Returns:
We accept returns within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that any tags, labels, or protective seals remain intact.
Return Shipping:
We offer free return shipping for all eligible returns. To initiate a return, please contact our customer support team, who will provide you with a prepaid shipping label.
Please carefully pack the item and affix the provided shipping label to the package. Ensure that the item is securely packaged to prevent any damage during transit. Drop off the package at the designated shipping carrier location.
Refunds:
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.
Restocking Fee:
We do not charge any restocking fees for returned items. You will receive a full refund for the purchase price of the returned product.
Final Sale Items:
Please note that final sale items are not eligible for returns or refunds. Final sale items are clearly marked on our website at the time of purchase. We encourage you to review the product details and specifications before making a final sale purchase.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Contact Us:
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team at info@backwardsnyc.com or (917) 426-5294. We will be happy to assist you and address any queries you may have.
Please note that the above return and refund policy is subject to change at the discretion of BackwardsNYC. We encourage you to review our policy periodically for any updates.